Welcome to The Epic Bicycle Store’s FAQ section! We’ve compiled answers to the most common questions about our premium cycling gear, delivery options, and customer service. Can’t find what you’re looking for? Contact us at [email protected].
About Our Store
Who is The Epic Bicycle Store for?
We cater to cycling enthusiasts of all levels – from casual riders to competitive athletes. Our target customers include:
- Road cyclists and mountain bikers seeking performance gear
- Urban commuters looking for hybrid and folding bikes
- Parents purchasing kids’ bikes and safety equipment
- BMX and Cyclo Cross riders
- Adventurers needing reliable equipment for their cycling journeys
What makes your store different?
The Epic Bicycle Store combines:
- Premium cycling equipment at unbeatable prices
- World-class shipping with secure packaging
- Global reach (excluding some Asian and remote areas)
- Transparent tracking from dispatch to doorstep
- Professional bike boxing for damage-free transit
Products
What types of bikes and gear do you sell?
Our comprehensive selection includes:
- Bike Trailers
- BMX Bikes
- Cyclo Cross Bikes
- Electric Bikes
- Folding Bikes
- Hybrid & City Bikes
- Kids Bikes
- Mountain Bikes
- Road Bikes
- TT Bikes
- Safety gear (Helmets, Body Armour)
- Components (Brakes, Pedals, Saddles)
Are your bikes assembled when they arrive?
For safe shipping, our bikes are partially disassembled and professionally boxed by our mechanics. You’ll need to complete some basic assembly upon delivery. All necessary tools and instructions are included.
Shipping & Delivery
What are my delivery options?
We offer two shipping methods:
Standard Shipping ($12.95)
– Carriers: DHL or FedEx
– Processing: 1-2 business days
– Delivery: 10-15 days after dispatch
– Ideal for time-sensitive orders
– Carriers: DHL or FedEx
– Processing: 1-2 business days
– Delivery: 10-15 days after dispatch
– Ideal for time-sensitive orders
Free Shipping (Orders $50+)
– Carrier: EMS
– Processing: 1-2 business days
– Delivery: 15-25 days after dispatch
– Ideal for large or non-urgent orders
– Carrier: EMS
– Processing: 1-2 business days
– Delivery: 15-25 days after dispatch
– Ideal for large or non-urgent orders
Pro Tip: Combine orders with friends to reach the $50 threshold for free shipping!
Do you ship internationally?
Yes! We ship to most regions worldwide, excluding some Asian and remote areas. During checkout, our system automatically calculates available shipping options for your location. Note that customers are responsible for any applicable customs fees or import taxes.
How can I track my order?
Once your order ships, you’ll receive tracking details via email. You can use these to get real-time updates from dispatch to doorstep through the carrier’s website.
Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all payment transactions. We never store your full payment details on our servers.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date:
- Items must be unused and in original packaging
- Bikes must be returned in professionally re-boxed condition
- Return shipping costs are the customer’s responsibility
What if my item arrives damaged?
While we take every precaution with our professional packaging, if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage and packaging. We’ll work quickly to resolve the issue.
Customer Service
How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 1-2 business days.
Where is your store located?
Our warehouse and operations center is located at:
1103 Lynch Street, San Francisco, US 94107
(Note: This is not a retail location for in-person shopping)
1103 Lynch Street, San Francisco, US 94107
(Note: This is not a retail location for in-person shopping)
Ready to Ride?
Now that you have all the information you need, why wait? Your next cycling adventure is just a few clicks away. Shop today and experience the Epic difference – where incredible deals meet worry-free delivery!
Now that you have all the information you need, why wait? Your next cycling adventure is just a few clicks away. Shop today and experience the Epic difference – where incredible deals meet worry-free delivery!