Welcome to The Epic Bicycle Store! These Terms and Conditions govern your use of our website (theepicbicycle.com) and all purchases made through our online store. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Our Store

The Epic Bicycle Store specializes in premium cycling equipment for enthusiasts worldwide, offering:

  • High-performance bikes (Road, Mountain, Hybrid, Electric, Folding, BMX, Cyclo Cross, TT, and Kids bikes)
  • Specialized cycling accessories (Helmets, Body Armour, Brakes, Pedals, Saddles)
  • Bike Trailers and related gear

We cater to cycling enthusiasts who value quality, performance, and exceptional service in their cycling experience.

2. User Responsibilities

2.1 Account Security

When creating an account, you must:

  • Provide accurate and complete information
  • Maintain the confidentiality of your login credentials
  • Notify us immediately of any unauthorized account use

2.2 Prohibited Activities

You agree not to:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our website
  • Make false or fraudulent orders
  • Resell products purchased from our store for commercial purposes without authorization

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, please contact us immediately.

3.2 Product Availability

All products are subject to availability. We may limit quantities and may discontinue products without notice.

3.3 Safety Equipment

Certain products like helmets and body armour are designed for specific uses and must be properly fitted. You are responsible for:

  • Selecting appropriate safety equipment for your needs
  • Following all manufacturer instructions and warnings
  • Proper use and maintenance of all products

4. Ordering and Payment

4.1 Order Process

By placing an order, you:

  • Agree to pay all charges including applicable taxes
  • Confirm that all information provided is accurate
  • Authorize us to verify your payment information

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Order Confirmation

Your order is not confirmed until you receive an order confirmation email. We reserve the right to cancel any order before shipment.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch

5.3 Shipping Restrictions

We currently do not ship to some Asian countries and remote regions. You are responsible for:

  • Providing a complete and accurate shipping address
  • Any additional customs fees, taxes, or import duties
  • Being available to accept delivery or making alternative arrangements

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of delivery if:

  • The item is in original, unused condition with tags attached
  • Original packaging is intact
  • You provide proof of purchase

6.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Body Armour (once removed from packaging)
  • Helmets (due to safety regulations)
  • Saddles (hygiene reasons)
  • Personalized or custom-ordered items

Exceptions are made for damaged or defective items – contact us within 48 hours of delivery.

6.3 Refund Process

Approved refunds will be processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by intellectual property laws. You may not use any content without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, The Epic Bicycle Store shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Damages resulting from improper use of products
  • Errors or omissions in product information
  • Delivery delays beyond our reasonable control

Our total liability for any claim related to your use of our site or products shall not exceed the amount you paid for the product in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

10. Changes to Terms

We may update these Terms and Conditions periodically. The updated version will be posted on our website with a new “Last updated” date. Your continued use of our site after changes constitutes acceptance of the new terms.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

  • Email: [email protected]
  • Mail: The Epic Bicycle Store, 1103 Lynch Street, San Francisco, US 94107

Thank you for choosing The Epic Bicycle Store – where premium cycling meets exceptional service!